KYC Policy
Know Your Customer (KYC) rules are how licensed online casinos verify player identity, prevent fraud and stay compliant with anti-money laundering laws. This page explains how KYC works at Spinogrino Casino for Australian players.
1. Why KYC Exists
Every regulated gambling operator, including Spinogrino, is required to know who is playing on their platform. KYC checks help:
- Confirm the player is 18 or over
- Prevent identity theft and account takeovers
- Stop money laundering and terrorist financing
- Enforce self exclusion where a player has requested it
- Comply with the operator's Curacao licence conditions
2. When You Will Be Asked to Verify
Spinogrino normally triggers a full KYC review at the point of your first withdrawal. Some accounts may also be asked to verify earlier if the operator's risk checks flag something unusual, for example a very large first deposit, use of multiple payment methods in a short window, or a mismatch between registered country and IP address.
3. Documents You Will Need
To complete KYC you will typically be asked for:
- Proof of identity: a clear photo of a valid government issued ID such as an Australian passport, drivers licence or a state issued photo card. Both sides where relevant.
- Proof of address: a utility bill, bank statement, or official letter dated within the last 90 days and showing your full name and current address.
- Proof of payment method: for cards, a photo of the front of the card with the middle 8 digits and CVV covered. For e-wallets or crypto wallets, a screenshot of the account with your name visible.
- Source of funds: in rare high value cases, a document such as a payslip or tax return may be requested.
4. How the Review Works
You upload the documents through the account section of Spinogrino Casino. The compliance team then reviews them, usually within a few hours during working hours and up to 48 hours over weekends and public holidays. Once verified, your account is flagged as KYC complete and future withdrawals go through the standard payment timelines without another full check.
5. Our Role at spinogrino.au
We do not collect, receive, store or process any KYC documents. Everything happens directly between you and Spinogrino Casino. When we describe the KYC process on this Site it is for information only, so Australian players know what to expect.
6. Tips for a Smooth Verification
- Register your account using your real legal name, exactly as it appears on your ID
- Use your own payment methods, not those of friends or family
- Upload clear, full colour photos with all four corners visible
- Do not edit, redact or crop documents beyond what is asked
- Keep your registered address and phone number up to date
7. Failed Verification
If verification fails, Spinogrino will contact you and request corrected documents. Repeated failure, or evidence of falsified documents, can lead to permanent account closure and the return of your deposit (minus any winnings from bonus play, per the operator's terms).
8. Contact
Questions about KYC on our end can go to Contact Us. Questions about your specific account should go directly to Spinogrino Casino support.
Last updated: January 2026